Etiquette Training

Crystal Anderson MacLeod is licensed and certified by the Protocol School of Washington, the only nationally accredited educational institution in North America to provide international protocol, cross-cultural awareness, business etiquette, and image training that prepares professionals with the critical behaviours necessary to build lasting business relationships.

In the competitive atmosphere of the business world, etiquette skills are a must. Whether you are conducting business abroad or entertaining clients in your own country, Dine like a Diplomat and How to Outclass the Competition are designed to provide expertise in business etiquette and protocol to tip the scales in your favor. In our rapidly expanding global economy the negotiating process doesn’t end when you leave the office; it has only just begun.

Dine like a Diplomat

This is a hands-on dining experience where we will walk through the entire process of dining with confidence and elegance. From greeting your guest to extending a proper toast, the goal of this tutorial is to learn the “do’s and don’ts” of dining in a fun and interactive atmosphere.

Areas covered include:

  • Host & Guest Duties
  • Seating Guidelines
  • Toasting
  • Styles of eating
  • Silverware savvy
  • Place setting maps

Outclass the Competition

This seminar is designed as a customizable experience for large groups or individuals, and will provide you with the etiquette and protocol intelligence that will distinguish you from the crowd. You will learn the tools necessary to conduct business in a professional manner so you can concentrate on the task at hand.

Introductions and First Impressions

  • Protocol for business introductions – who is introduced to whom based on hierarchy
  • Proper forms of address
  • Business Card Protocol
  • Business Meeting & Hosting Duties

Meeting protocol

  • Effective business entertaining
  • Steps to follow when organizing a proper business luncheon, ex. Choosing the
  • restaurant, table, how to greet your guest, how to extend your hospitality, etc.

eEtiquette – electronic communication

  • Cell phones and use in a business setting
  • Teleconferencing & Speakerphone
  • Social Media – how to project a professional brand at all times in a digital age
  • Email – Do’s and Don’ts

Ready to chat?

Drop us a line if you have questions, or if you’d like to schedule your complimentary consultation.

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